Case Study: Mitchells & Butlers achieves streamlined asset management and faster refits with Viewpoint For Projects

Mitchells & Butlers - Customer Case Study

Mitchells & Butlers (M&B), owner of brands such as Toby Carvery, Brown’s and All Bar One and operator of around 1,600 outlets, faced a major challenge managing refits and maintenance across a large, multi‑contractor portfolio. Ensuring every venue met strict brand standards under tight timelines risked lost trading days and required far better information flows, auditability and coordination than their existing processes allowed.

To address this M&B deployed a tailored, SaaS version of Viewpoint For Projects to centralise documents, standardise templates, automate forms and workflows, and push notifications to all stakeholders. Features like cross‑project searching, secure document control, audit trails and planned GeoView mapping improved visibility and control, speeding delivery, reducing site visits and waste, lowering IT overheads, and helping the business cut time and cost while maintaining consistent brand standards.

Mitchells & Butlers

Jennie Smith

Head of Maintenance