Case Study: Mace Group achieves improved defect management and time savings with Viewpoint Field View

Mace Uses Viewpoint Field View Across Its Business to Improve Defect Management and Save Valuable Time

Mace, an international consultancy and construction firm known for major projects like The Shard and Birmingham New Street Station, faced inefficiencies from paper-based workflows: poor document control, slow defect reporting, inconsistent quality benchmarking, and difficulty coordinating multiple contractors and data sets. These manual processes caused delays, errors and problematic handovers, so Mace sought a realtime, easy-to-use solution to boost communication, productivity and contractor control.

Mace deployed Trimble Viewpoint Field View, a cloud-capable mobile app that digitized snag capture, automated workflows, sent instant defect reports with photos, and stored quality benchmarks. The change saved time, improved QA and contractor coordination, and accelerated handovers—on Birmingham New Street Station Mace logged 15,000 items and closed 12,000—while rapid onboarding and wider tablet adoption (from 5 to 20) demonstrated strong operational benefits.

Mace Group

Freddie Maxwell-Hart

Construction Manager