Case Study: NZXT enhances customer support experiences with Viewabo

NZXT enhances customer experiences with Viewabo

NZXT, a computer hardware manufacturer, faced a challenge with its BLD pre-built PC service. Traditional customer support methods led to frustratingly long calls and unnecessary product returns because agents couldn't visually diagnose problems that customers struggled to describe. To solve this, they implemented a solution using the Viewabo platform.

Viewabo provided NZXT's agents with a tool to see through the customer's smartphone camera, enabling quick visual diagnosis and interactive guidance. This solution drastically reduced call times, improved first-call resolution, and prevented unnecessary returns. Viewabo also equipped the team with a video library to review interactions and improve service, allowing NZXT to deliver a seamless and highly personal customer support experience.

NZXT