Case Study: NZXT enhances customer support experiences with Viewabo

NZXT cuts support calls from 30 minutes to seconds with Viewabo

NZXT, a computer hardware manufacturer, faced challenges with its BLD computer-building service as traditional customer support methods led to lengthy calls, customer frustration, and unnecessary returns. Their support agents needed a better way to see and diagnose technical issues that customers struggled to describe. To solve this, they implemented the Viewabo video support tool.

Using Viewabo, NZXT's agents can quickly request access to a customer's smartphone camera, allowing them to see the problem firsthand without the customer needing to download an app. This solution drastically reduced call times, improved first-call resolution, and turned support interactions into opportunities for customer education. Viewabo empowered NZXT to enhance customer experiences, prevent unnecessary returns, and strengthen customer relationships.

NZXT