Case Study: Sonex Health achieves 98% study-visit compliance with Viedoc ePRO and Mural Health digital payments

Sonex Health achieves 98% study-visit compliance with Viedoc ePRO

Sonex Health, a medical device company, faced challenges in managing three complex post-market studies across numerous sites with limited research experience. They needed to quickly generate high-quality data, reduce site burden, and maintain rigorous compliance standards under tight timelines, a task complicated by a failed payment system that frustrated participants. To address this, they turned to vendor Viedoc for its ePRO platform.

By implementing Viedoc's ePRO solution integrated with Mural Health's digital payment system, Sonex Health streamlined site workflows and automated patient engagement. This solution drove at least 98% participant visit compliance in a study of over 1,300 participants across 33 sites. Most participants completed visits after a single reminder, and over 97% claimed next-day digital payments, significantly improving data quality and patient retention.

Sonex Health