Case Study: Accor Global Reservation Centre achieves 15% faster responses and saves 360 hours annually with VidCruiter

VidCruiter Connects Accor Global Reservation Centre with Qualified Candidates

Accor Global Reservation Centre, part of the worldwide Accor hospitality group, struggled to connect with candidates across time zones and to efficiently screen hundreds of applicants with a three-person Talent and Culture team. To streamline hiring without sacrificing quality, they turned to VidCruiter, using Pre-Recorded Video Interviews, Skills Testing, Interview Scheduling and Live Video Interviews to reduce back-and-forth phone scheduling and better qualify candidates up front.

VidCruiter’s platform introduced “video introductions,” integrated online skills tests, automated interview scheduling and live video interviews, allowing the team to review 30+ recorded candidates in a day versus about seven phone interviews previously. The solution delivered measurable impact — roughly 30 hours saved per month (360 hours yearly), a 15% quicker response time, improved candidate fit and retention, and 24/7 convenience for a global hiring process.

Accor Global Reservation Centre

Patricia Langelaan

Assistant Director, Talent and Culture