Case Study: Paymentsense improves quality hiring with VidCruiter

Paymentsense screens 10,000 applications a year with VidCruiter

Paymentsense, a large European financial payment provider, faced a significant challenge in recruiting for its customer service team. With approximately 10,000 applications received annually, their talent acquisition team lacked the time to personally interview every candidate. They needed an efficient tool to screen this high volume of applicants to find people with the right customer-first mindset for their fast-growing business. To address this, they turned to VidCruiter's pre-recorded video interviewing solution.

VidCruiter's software allowed Paymentsense to widen their candidate pool and assess more aspects of applicants during the initial screening phase. The solution gave candidates a chance to be more than their resume, leading to higher quality hires. A key result was that roughly 40% of applicants now receive a video interview invitation. VidCruiter helped Paymentsense discover promising candidates who would have been previously overlooked, significantly increasing their chances of making a quality hire.

Paymentsense