Case Study: Peak Support achieves a 92% reduction in hiring-related overtime with VidCruiter

How Peak Support reduced hiring-related overtime by 92%

Peak Support, a fast-growing business process outsourcing company, was struggling with a highly manual recruitment process that relied on Skype and Outlook, resulting in heavy administrative work, about 25 hours of hiring-related overtime per week, and a 44% applicant withdrawal rate. To streamline hiring, Peak Support partnered with VidCruiter and adopted VidCruiter’s Applicant Tracking System, Pre-Recorded Video Interviews, Live Video Conference, and Skills Testing.

VidCruiter implemented a centralized, automated workflow—skills tests, pre-recorded screening, then live interviews—plus ongoing client success support, which reduced manual emails and admin. The new process cut overtime from 25 to roughly 2 hours a week (a 92% reduction), lowered applicant drop-offs by 20%, and enabled faster hires (about 7 days for associate roles), while making volume hiring easier to manage.

Peak Support

Aurea Rica Zagala

Talent Acquisition Specialist