Case Study: Paymentsense increases chances of quality hires with VidCruiter pre-recorded video interviews

How Paymentsense Increases Their Chances of Quality Hires

Paymentsense, Europe’s largest merchant services and card payment provider serving over 70,000 small businesses, faced a recruitment bottleneck as a fast‑growing FinTech that onboards 16 customer service hires every six weeks. With roughly 1,000 applications per hiring campaign (about 10,000 per year), Paymentsense needed a screening tool to surface “people‑people” with a customer‑first mindset, so they evaluated HR tech options and selected VidCruiter’s Pre‑Recorded Video Interviews.

VidCruiter’s solution lets candidates complete a 25‑minute assessment — a welcome video plus five video questions, 10 math problems, and a scenario response — so Paymentsense can evaluate communication, problem solving, and fit beyond CVs. The VidCruiter process now reaches about 40% of applicants, has helped surface candidates who would have been overlooked, supports diversity by widening sourcing beyond call‑center backgrounds, and contributes to roughly 140 annual customer‑service hires and higher‑quality recruits.

Paymentsense

Luke Govier

Head of Talent Acquisition