Case Study: Accor Global Reservation Centre accelerates hiring and improves candidate screening with VidCruiter

Accor Global Reservation Centre saves 360 hours yearly with VidCruiter

Accor Global Reservation Centre, part of a world-leading hospitality group, faced significant challenges in its hiring process. A three-person Talent and Culture team struggled with the back-and-forth of scheduling phone interviews across different time zones and needed a more efficient way to qualify a high volume of applicants for reservation agent roles. To solve these telephone woes and accelerate their hiring without compromising quality, they turned to VidCruiter's hiring platform, which included pre-recorded video interviews and skills testing.

VidCruiter's solution provided a streamlined recruitment process using pre-recorded video introductions, integrated online skills testing, and live video interviewing software. This allowed the Accor team to review far more applicants efficiently, saving an estimated 30 hours per month and 360 hours yearly. The results included a 15% quicker response time to candidates and a more selective hiring process that successfully recruits long-term top talent, all while offering 24/7 convenience for a global operation. VidCruiter helped the Centre connect with qualified candidates much faster.

Accor Global Reservation Centre