Case Study: Next Big Sound achieves dramatically improved time-to-resolution with VictorOps

VictorOps Helps Next Big Sound Deploy Quickly and Grow Fast

Next Big Sound, a New York–based provider of online music analytics and insights, struggled with unreliable alerting and no real on-call process—relying on Pingdom SMS to a single person and slow email threads. To support rapid development and frequent changes, they needed a true escalation and real-time incident management solution, so they turned to VictorOps’ on-call/alerting platform.

VictorOps delivered a dependable web interface and a polished iOS app that made it easy to acknowledge, resolve, and escalate alerts in real time, and helped Next Big Sound stand up on-call teams quickly. As a result, VictorOps became a critical part of their operations, enabling faster responses across Dev and Ops and dramatically improving time-to-resolution so issues are addressed immediately rather than discovered the next morning.

Next Big Sound

Mark Selby

System Engineer