Case Study: TrackVia achieves faster incident resolution and streamlined on-call rotations with VictorOps

TrackVia Improves Incident Time to Resolution with VictorOps

TrackVia, a Denver-based do-it-yourself application platform, struggled with noisy monitoring alerts and cumbersome on-call rotations before adopting VictorOps. Alerts went to everyone, causing multiple immediate responders and leaving Matt Knox feeling "always on-call"; team members also hesitated to interrupt peers, which slowed incident response. Managing rotations required changes across multiple monitoring systems, making on-call coverage hard to scale.

VictorOps’ incident-management platform aggregated alerts, provided routing and acknowledgements, built-in chat, and simple rotation management and transfer capabilities. With VictorOps, TrackVia restructured on-call so developers joined rotations, improved time to resolution, and more than quintupled the number of ops people and engineers in rotation—while making it easier for non-admins to see, message, and resolve incidents quickly.

TrackVia

Matt Knox

System Administrator