Case Study: Titans Group achieves faster incident resolution and eliminates the need for a NOC with VictorOps

Titans Group Chooses VictorOps Over Staffing a NOC

Titans Group, a São Paulo–based enterprise software provider operating across 17 countries, faced an overload of alerts across many product lines and didn't want to staff a night-shift NOC to monitor systems. They chose VictorOps’ on-call management service to improve monitoring and alerting, integrating VictorOps with existing tools such as Nagios, Sensu, Amazon and Pingdom to ensure reliable notifications.

VictorOps implemented phone-based alerts and customizable escalation policies (calling the on-call engineer, then escalating after 30 minutes to the manager and then to the boss), which cut false positives, forced permanent fixes, and reduced incident resolution from as long as 48 hours to minutes. By using VictorOps, Titans Group avoided night-shift staffing and overtime costs, achieved faster weekend fixes (e.g., disk-full issues resolved immediately), and gained international, unlimited calling for reliable global alerting.

Titans Group

Caio Wendel

Infrastructure and Operations Manager