Case Study: Sophicware achieves rapid attack detection and cuts time-to-resolution to minutes with VictorOps

Sophicware Thwarts Server Attacks with VictorOps Alerts

Sophicware, a B2B enterprise software firm that manages cloud infrastructures for multiple customers, needed faster, clearer incident detection and response to thwart server attacks and keep its monitoring systems "pristine." To solve that challenge they turned to VictorOps for on-call management, alerting and contextual incident timelines.

VictorOps’ alerting, annotation and integrations (including Hubot and the Transmogrifier feature) gave Sophicware immediate context and automated actions, cutting time-to-resolution from hours to minutes. VictorOps alerts enabled Sophicware to detect and stop an attack that generated 3,000 login attempts, coordinate IP bans with the cloud provider, and use VictorOps to monitor their monitoring (about 70% of usage) for ongoing self-healing and faster remediation.

Sophicware

Jurnell Cockhren

Founder