Case Study: Onshape achieves streamlined on-call rotations and reliable incident alerting with VictorOps

Onshape Uses VictorOps to Pair TechOps and Devs for On-Call Management

Onshape, a venture-backed startup applying cloud, web and mobile technologies to CAD, needed to quickly mature operations and lacked a formal on-call rotation. TechOps lead Paul Beltrani selected VictorOps’ on-call management and alerting service to avoid building custom tooling and to bring structure to on-call responsibilities across TechOps and development teams.

VictorOps was implemented to provide alerting, paired on-call rotations, customizable notification policies and multi-tier escalation chains, with each team managing schedules independently. The result: Onshape quickly spun up reliable on-call coverage, brought developers into the on-call mindset, and gave management greater confidence in monitoring and metrics—Beltrani reports VictorOps “makes the pain go away” and has been a major component of their operational success.

Onshape

Paul Beltrani

TechOps