Case Study: Oceanwide achieves modern on-call scheduling and faster incident response with VictorOps

Oceanwide Ditches the Pager Mentality with VictorOps’ On-Call Scheduling

Oceanwide, an Insurity company that delivers SaaS core processing solutions for property and casualty insurers, needed 24/7/365 availability and strict SLAs but was hampered by a rotating pager system that produced cut-off or dropped messages and required manual, time-consuming handoffs. To ditch the “pager mentality” they turned to VictorOps, adopting its on-call scheduling and incident collaboration tools (including the Control Call feature) to modernize alerts and response.

Oceanwide piloted and quickly migrated notifications to VictorOps, using mobile takeover, customizable paging profiles, and Control Call to instantly assemble responders. The change delivered faster, clearer escalations and simplified handoffs across eight cloud operations engineers in Montreal and Peru, saved crucial minutes when launching releases or resolving critical issues, and helped Oceanwide maintain four 9s availability and meet aggressive RPO/RTO targets thanks to VictorOps.

Oceanwide

Jonathan Victor

COO