Case Study: NuoDB achieves rapid 24/7 customer emergency response and simplified on-call management with VictorOps

NuoDB Rapidly Responds to Customer Emergencies with VictorOps

NuoDB, a web-scale distributed database company, needed to guarantee a live human response to customer emergencies at any hour. Director of Customer Solutions Duke Adamonis worried that customers would forget emergency contact details at 1 a.m., so he put his support team on VictorOps to provide consistent, automated on-call communications and schedule management using the VictorOps platform.

VictorOps automated alerting, on-call scheduling, and visibility (including use of the Transmogrifier to normalize NodePing alerts), enabling the team to respond reliably — VictorOps woke Duke at 2 a.m. and he reached the customer in under five minutes. The result: faster, measurable incident response, reduced scheduling overhead, better visibility into who picked up alerts, and increased confidence that after-hours support “pays for itself.”

NuoDB

Duke Adamonis

Director of Customer Solutions