Case Study: Axis41 achieves work-life balance and reliable on-call coverage with VictorOps

How Axis 41 Developers Got Their Personal Lives Back

Axis41, a Salt Lake City–based B2B software and creative development firm, struggled with chaotic on-call responsibilities that left Joey Smith, who manages server maintenance and monitoring, without personal time and caused missed handoffs between engineers. To regain control and strengthen team accountability, Axis41 adopted VictorOps for on-call and incident management, using its scheduling, alert aggregation (email, Zabbix, soon Datadog) and status display features.

VictorOps provided a clear, visible on-call schedule and centralized alerts so team members could seamlessly take over coverage — even during a five-day Amazon server outage when a teammate logged in to cover a family emergency without disruption. The result was restored work–life balance for Joey, fewer slipped incidents, and greater team ownership and cross-functional maturity thanks to VictorOps’ modern, integrative platform.

Axis41

Joey Smith

Axis41