Case Study: Bunchball achieves flexible, configurable on-call scheduling and reduced alert fatigue with VictorOps

Bunchball’s Transformation to a Flexible, Configurable On-Call Schedule

Bunchball, a gamification and big-data company, needed a more flexible, developer-friendly on-call system. Their previous Nagios setup sent SMS to one person and emails to everyone, causing frequent whole-team alerts, configuration bottlenecks, and alert fatigue; Bunchball adopted VictorOps to give the entire team configurable, transparent on-call coverage and even got front-end devs competing to be first to acknowledge incidents.

VictorOps provided push notifications, a mobile app, sophisticated escalation policies, and self-service controls like a “take on-call” button so engineers can swap shifts easily. As a result, VictorOps reduced noisy alerts to the whole team, improved on-call reliability and peace of mind, increased developer engagement and system visibility, and made the team happier while maintaining strong incident coverage.

Bunchball

Nick Goodman

Director of Platform Engineering