Case Study: AlienVault improves incident response and on-call collaboration with VictorOps

AlienVault Incident Response Management Focused on Context and Shared Responsibility

AT&T Cybersecurity used VictorOps to build an on-call process from scratch as it expanded into SaaS products. The team needed developers and other stakeholders to join incident response, not just support staff, so the company could route issues to people close to the code and improve long-term fixes.

With VictorOps, AT&T Cybersecurity set up complex calendars, multi-tier escalation policies, and alert routing for teams in the US and Madrid. VictorOps also integrated with HipChat and StatusPage, giving the company a single communication thread, better incident context for managers, and clearer retrospectives with a more meaningful timeline of events.

AT&T Cybersecurity

Ernest Mueller

Director of Engineering Operations