Case Study: North American Property Management Company achieves 59% no-touch AP processing with Vic.ai

North American Property Management Company Adopts AI to Elevate AP

North American Property Management Company, a global leader in home association management, needed to modernize accounts payable across a complex organization with hundreds of branches, unique vendor IDs, and a heavily manual invoice intake and coding process. With 1.65 million invoices annually and invoices often sitting in queues for days, the company wanted better visibility, faster processing, reduced offshore and manual work, and improved data accuracy. Vic.ai’s AI-first invoice processing platform was selected to fit into their Microsoft Dynamics 365 environment.

Vic.ai automated invoice ingestion and extraction by pulling invoices from an email inbox, predicting property location and company from historical master data, and prepopulating invoice details for AP review. The company is now processing 4,000+ invoices per month through Vic.ai with 92% accuracy, and 59% of invoices are handled with no touch. Vic.ai also improved data governance, searchability, vendor/spend insights, and processing speed, with the organization already expanding usage beyond the initial pilot.