Case Study: Shutterstock achieves faster incident resolution with Vibranium Labs’ Vibe OnCall

Shutterstock cuts incident resolution time by 60% with Vibranium Labs

Shutterstock, a global leader in creative content operating at scale, sought to enhance the efficiency of its incident response process. With a complex digital platform overseen by over 300 engineers, the company faced challenges with manual coordination and fragmented information across tools like PagerDuty and Jira. This led to communication gaps, alert fatigue, and prolonged outages as engineers spent significant time on context-gathering instead of technical diagnosis. To address this, Shutterstock partnered with Vibranium Labs to implement its Vibe OnCall solution.

Vibranium Labs implemented Vibe OnCall as a real-time AI Incident Commander that automated detection, coordination, and contextualization. The solution integrated with Shutterstock's existing systems, analyzing event data, correlating signals, and surfacing actionable insights. This resulted in a 60% reduction in mean time to detect and resolve (MTTD/MTTR), a 70% decrease in minutes spent per incident, and 95% accuracy in incident summarization. Vibranium Labs' solution provided greater transparency and fundamentally transformed Shutterstock's incident management.

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