Case Study: Topgolf increases conversion and repeat visits with Vibes

TopGolf drives repeat visits for over a decade with Vibes

TopGolf, a tech-driven entertainment venue company, faced a challenge with timely customer engagement. Their reliance on email meant messages often went unseen until hours after they were sent, which was ineffective for driving short-notice visits. To address this, they partnered with vendor Vibes to implement a more immediate mobile messaging solution using their comprehensive platform.

The solution from Vibes included SMS, MMS, Mobile Wallet, and RCS messaging, which integrated with TopGolf's customer data for personalized offers. This allowed TopGolf to reach players at the right moment, creating urgency and driving conversions. As a result, Vibes helped TopGolf significantly increase repeat visits and incremental conversions through more effective and timely mobile engagement.

TopGolf