Case Study: FNBO strengthens customer verification and mobile messaging with Vibes

FNBO verifies identity over SMS 90% of the time with Vibes

FNBO, a major financial institution, needed to expand its customer communication strategy in 2018 by adding SMS as a mobile marketing channel. After evaluating various solutions, the company selected Vibes as its mobile engagement platform to meet this challenge.

The solution from Vibes enabled FNBO to implement critical SMS programs, including a highly effective identity verification process for credit card applicants, which occurs via text over 90% of the time. This partnership with Vibes provided a seamless and easy-to-expand platform, leading to successful customer touchpoints and a strong, ongoing relationship between the two companies.

FNBO (First National Bank of Omaha)