Case Study: U.S. Department of Veterans Affairs improves troubleshooting and visibility with VIAVI Solutions Observer Platform

U.S. Department of Veterans Affairs - Customer Case Study

The U.S. Department of Veterans Affairs, a large federal organization with hundreds of medical facilities and offices, struggled with limited visibility, poor performance analytics, and difficulty isolating whether issues stemmed from the network or applications. To address these challenges, the agency evaluated solutions and selected VIAVI Solutions’ Observer Platform.

VIAVI Solutions implemented Observer to support troubleshooting after incidents, proactive network monitoring, security forensics, and IT analytics. The platform improved visibility and awareness, reduced mean time to resolution by 75% or more, helped capture packet data for security, reduced finger-pointing between teams, and supported smoother deployments and higher end-user satisfaction.

U.S. Department of Veterans Affairs

Richard Dunn

Senior IT Architect