Case Study: Top Convenience Store Chain achieves full network visibility and faster troubleshooting with VIAVI Solutions Observer and GigaStor

Top Convenience Store Chain Upgrades Network - Customer Case Study

Top Convenience Store Chain, a large Midwest-based retailer supporting over 400 stores and 8,000 employees, faced a major network overhaul that included a 10 Gb upgrade, virtualization of nearly 90% of its servers, two new business-critical applications, and a VoIP rollout. The company needed better visibility and troubleshooting across changing infrastructure to avoid costly downtime that could affect up to $930k in lost sales per day. VIAVI Solutions’ Observer platform and GigaStor were brought in to help monitor and analyze network activity.

VIAVI Solutions implemented Observer GigaStor, using SPAN and an Observer nTAP to capture and analyze traffic from virtual, cloud, and voice environments. This gave the IT team full visibility into network activity, helped them prove when issues were caused by applications, cloud-provider misconfigurations, or a faulty PBX switch, and reduced blame on the network itself. As a result, problem resolution became much faster, with hours to days shaved off troubleshooting and improved support for ongoing upgrades and performance tuning.