Case Study: The City of Jacksonville improves network troubleshooting and VoIP management with VIAVI Solutions Observer Platform

The City of Jacksonville - Customer Case Study

The City of Jacksonville, Florida’s largest city, needed a better way to troubleshoot complex, internally developed multi-tier applications and support a growing VoIP rollout. Its network team had trouble quickly identifying whether delays were caused by the application, server, network, or end user, and needed a flexible monitoring solution. The city turned to VIAVI Solutions and the Observer Platform.

VIAVI Solutions implemented the Observer Platform, including Analyzer and its Expert Analysis and VoIP capabilities, to help Jacksonville pinpoint application delays, monitor call quality, and even record calls for training. The solution gave the team proof to resolve disputes between IT groups, reduced mean time to resolution and downtime, and helped uncover issues such as a database server holding packets and incompatible headsets causing dropped calls. Jacksonville also saved about $30,000 by using the platform for call recording instead of buying a separate recording solution.

The City of Jacksonville

Chris Fowler

Senior Network Architect