Case Study: State of Nevada achieves faster troubleshooting and better network visibility with VIAVI Solutions Observer

State of Nevada - Customer Case Study

The State of Nevada Department of Information Technology (EITS) supports more than 40 IT services for over 400 agency customers across all 17 counties. Facing a recently expanded Tier 3 data center and limited performance analytics, the team struggled to pinpoint root cause issues between the network and applications. VIAVI Solutions’ Observer Platform was selected to address these visibility and troubleshooting challenges.

With VIAVI Solutions’ Observer, the State of Nevada gained packet capture, storage, and performance analytics for proactive monitoring, post-incident troubleshooting, and security use cases. The result was faster root-cause analysis and a 50–74% reduction in mean time to resolution, along with better visibility, less internal finger-pointing, and analytics that could be easily shared across teams.

State of Nevada

Landrin Long

IT Professional at Department of Information Technology