Case Study: South Yorkshire Police achieves 24/7 network assurance with VIAVI Solutions Observer Platform

South Yorkshire Police - Customer Case Study

South Yorkshire Police needed a way to monitor and maintain its VoIP, video conferencing, and other IP-based police applications across a complex WAN and dual data-centre environment. Working with VIAVI Solutions, the force looked for a practical way to manage application performance, troubleshoot difficult network issues, and plan new rollouts with confidence.

VIAVI Solutions implemented the Observer Platform, including Analyzer Suite, GigaStor, and multiple Probes, to provide 24/7 network assurance, packet-level visibility, and retrospective analysis. The solution helped South Yorkshire Police reduce mean time to resolution, control jitter, and proactively monitor call quality, while supporting a highly resilient 90-site network and enabling the removal of fixed-line telephony links.

South Yorkshire Police

Adam Hill

Network Infrastructure Architect