Case Study: NEC Unified Solutions achieves faster VoIP network assessments with VIAVI Solutions Observer Platform

NEC Unified Solutions - Customer Case Study

NEC Unified Solutions needed a better way to perform pre-deployment network assessments for VoIP. Its existing tools were bulky, inflexible, and lacked enough storage to capture a full week of traffic, making it difficult to troubleshoot performance issues across multiple topologies and network connections.

VIAVI Solutions provided the Observer Platform, including GigaStor Portable, Gigabit Portable, Observer Analyzer Expert Edition, and VoIP Monitoring. With these tools, NEC Unified Solutions could monitor multiple interfaces from a single appliance, capture one to two weeks of traffic, reconstruct VoIP calls, and speed analysis and troubleshooting. The solution reduced setup time by 75%, eliminated extra site visits, and helped generate assessments worth $58,000, $30,000, and $22,000, delivering immediate payback.

NEC Unified Solutions

Ivan McDuffie

Area Engineering Manager