Case Study: Leicestershire County Council resolves critical cloud application errors with VIAVI Solutions Observer GigaStor

Leicestershire County Council - Customer Case Study

Leicestershire County Council, a large UK local authority serving more than 650,000 residents and 5,000 employees, was struggling with a random disconnect issue affecting business-critical cloud applications and reducing productivity for dozens of users each day. After months of failed attempts to reproduce and capture the problem with existing sniffers, the council worked with VIAVI Solutions and its partner Open Reality to find a way to inspect busy network links without disrupting users.

VIAVI Solutions’ Observer GigaStor was implemented to monitor high-volume trunk links, capture packets at scale, and let the team zoom back in time to isolate the failing transactions. Using the tool and firewall logs, the council identified the problematic sessions within two days, passed the evidence to the vendor, and had the issue resolved in hours. The council also noted that GigaStor could pay for itself on first use, while improving efficiency and end-user experience through faster troubleshooting and ongoing proactive monitoring.

Leicestershire County Council

Allan Ralph

Senior Technical Specialist Infrastructure