Case Study: Leeds Partnerships NHS Foundation Trust improves network performance with VIAVI Solutions Observer Platform

Leeds Partnerships NHS Foundation Trust - Customer Case Study

Leeds Partnerships NHS Foundation Trust, which delivers specialist mental health and learning disability services across 62 sites in Leeds, was struggling with slow and inconsistent connectivity on its secure 1Gb core network. The Trust needed to pinpoint the causes of intermittent performance issues affecting critical applications such as patient records, VoIP, and videoconferencing, and turned to VIAVI Solutions’ Observer Performance Management Platform for help.

VIAVI Solutions implemented the Observer Platform, including Observer Analyzer Suite and multiple Observer Expert Probes, to quickly diagnose the problem and improve ongoing monitoring. Within 10 minutes, the team identified that Windows updates were saturating the network during peak hours; after rescheduling updates to off-peak times and setting up alarms, the Trust reduced troubleshooting time by 20%, increased proactive maintenance by 20%, and achieved a full return on investment within 24 months.

Leeds Partnerships NHS Foundation Trust

Hergy Galsinh

Network Manager