Case Study: GELSEN-NET achieves faster cloud and VoIP troubleshooting with VIAVI Solutions Observer Platform

GELSEN-NET - Customer Case Study

Gelsen-Net, a German regional telecommunications provider, faced significant challenges ensuring performance and meeting strict SLAs after expanding its services to include cloud hosting. Their existing tools lacked the deep application-layer visibility required to quickly troubleshoot performance issues for clients, leading to time-consuming investigations that risked financial penalties. VIAVI Solutions provided the Observer Platform and its GigaStor appliance to address this.

The Observer GigaStor solution from VIAVI delivered intuitive, in-depth application analytics and long-term packet capture, enabling Gelsen-Net's engineers to rapidly pinpoint and resolve problems. This allowed them to solve issues, such as slow Citrix connections, in under an hour instead of days. The solution's portability and VoIP certification features were also invaluable, leading to faster problem resolution, ensured customer satisfaction, and the quick ROI of the VIAVI product paying for itself by avoiding SLA penalties.

GELSEN-NET