Case Study: Foskor achieves faster troubleshooting and improved network visibility with VIAVI Observer Platform

Foskor - Customer Case Study

Foskor (Pty) Ltd., a major South African producer of phosphate and phosphoric acid, struggled with limited network visibility, weak performance analytics, and difficulty isolating whether problems were caused by the network or applications. To address these issues, Foskor turned to VIAVI Solutions and its Observer Platform.

Using the VIAVI Solutions Observer Platform for proactive monitoring and post-incident troubleshooting, Foskor improved visibility and awareness, reduced finger-pointing between teams, and increased end-user satisfaction. The platform also helped capture packet data for security and cut mean time to resolution (MTTR) by 50–74%, while giving the team a tool they considered valuable, easy to use, and likely to recommend.

Foskor

Andre Van Der Westhuizen

Network Administrator