Case Study: Ecumen Home Care improves troubleshooting and network visibility with VIAVI Observer

Ecumen Home Care - Customer Case Study

Ecumen Home Care, an innovative leader in senior housing and services, faced a challenge with a lack of network visibility and difficulty isolating the root cause of performance issues. They chose the Observer Performance Management Platform from VIAVI Solutions to gain better insight into their network and applications.

VIAVI Solutions implemented Observer to provide Ecumen with ongoing monitoring and troubleshooting capabilities. The solution resulted in faster troubleshooting and an improved mean time to resolution of 25-49 percent, allowing the team to respond quicker to outages.

Ecumen

Dennis Lentz

IT Director