Case Study: Cisco achieves faster troubleshooting and better visibility with VIAVI Solutions Observer

Cisco - Customer Case Study

Cisco Systems, a global networking equipment company, faced a challenge with a lack of visibility during and after network events, requiring extensive packet capture capabilities for troubleshooting. They chose the Observer Platform from VIAVI Solutions to address this critical need for network monitoring and data analysis.

VIAVI Solutions implemented its Observer Platform, which provided Cisco with the deep packet capture and storage required for troubleshooting and security forensics. This solution reduced their mean time to resolution (MTTR) by 25-49 percent and supplied essential data for identifying the root cause of complex customer issues, a result the vendor's own engineering teams could not have achieved without VIAVI's tools.

Cisco

Eric Arnold

Service Provider Video TAC Manager