Case Study: Capita improves emergency call response and VoIP visibility with Viavi Solutions

Capita - Customer Case Study

Capita Secure Information Solutions, working with the English Ambulance Trusts, faced the challenge of consolidating emergency call centers and improving response times. This created a need for a performance monitoring solution to guarantee VoIP quality, validate SLAs, and track QoS settings across a new national infrastructure. They engaged VIAVI Solutions to address these critical visibility and management issues.

VIAVI Solutions implemented its Observer Performance Management Platform, including Observer GigaStor and Analyzer, for end-to-end monitoring. The solution provided network-wide visibility, verified required MOS scores of 3.6 or above, and quickly resolved QoS configuration issues. The result was a highly efficient communications network that met all objectives, with Capita confirming the platform plays a critical role in saving more lives across England.

Capita

Martin Perkins

Network Architect