Case Study: a quick-service restaurant chain boosts revenue with Viam’s AI-powered food display optimization

How a quick-service restaurant chain boosts revenue with Viam’s AI-powered food display optimization

The quick-service restaurant chain, a nationally franchised operator in high-traffic locations, faced declining sales due to empty and unappealing food displays. During busy periods, staff struggled to keep displays stocked, creating a perception of low availability and poor freshness that hurt impulse purchases. The chain needed a flexible and affordable solution to monitor displays in real-time and train employees more effectively, leading them to partner with Viam.

Viam implemented an AI-powered solution using the restaurant's existing cameras to capture and analyze image data. This system identifies when food needs to be refreshed and delivers insights directly to employee training portals. The results were highly successful, with the pilot achieving 95% AI model accuracy and a forecast of 10% year-over-year revenue growth from the increased sales driven by optimized displays. Viam's platform also enabled a 65% faster rollout compared to traditional integration methods.