Case Study: a fast-casual restaurant chain achieves faster prep and reduced wait times with Viam

Fast casual restaurant uses Viam to automate precise ingredient batching and accelerate orders

A fast-casual restaurant chain faced challenges with kitchen efficiency due to siloed systems and manual ingredient dispensing, which led to errors, food waste, and slow service during peak hours. They sought a flexible, user-friendly automation solution to integrate their systems and improve order accuracy. The vendor, Viam, provided a solution using its computer vision technology to address these issues.

Viam implemented its platform to automate ingredient batching and portioning. The solution used a custom computer vision model to verify ingredients for each order, ensuring precise recipe adherence. This resulted in a projected 99% accuracy in recipes, a 50% faster food prep time, and reduced customer wait times by minimizing manual errors and streamlining the entire preparation process.