Case Study: a fintech company cuts AI operating costs by 90% with Viagio Technologies' custom generative AI system

Generative AI System Customization

Viagio Technologies partnered with a fintech company that needed to automate customized call transcript analysis and deliver personalized client recommendations. The customer was using a high-cost GPT-4-based model, which was significantly increasing their operational expenses, and they sought a more cost-effective solution without compromising performance.

Viagio Technologies developed a custom generative AI system using prompt engineering, agent workflows, and instruction fine-tuning on an open-source LLM to replace GPT-4. This solution saved the client 20 hours per week in manual call reviews and reduced their operational costs by 90%. The fintech company also achieved higher customer engagement rates while significantly lowering the ongoing expenses of running their AI system.