Case Study: Sodexo Live! improves customer service and call management with ViaDialog

Sodexo - Customer Case Study

Sodexo Live!, a major brand in the sports, leisure, and events sector, faced the challenge of centralizing its customer relationship management due to rapid growth and a high volume of customer interactions. They needed a flexible and effective tool to manage over 200,000 annual calls, transform their telephone switchboard into a booking center, and ensure high service availability for their clients. To address this, they turned to the solutions offered by vendor ViaDialog.

ViaDialog implemented its AI-based customer interaction management solution to provide dynamic call routing, detailed statistics, and flow management. This resulted in improved efficiency for advisors, better handling of call peaks, and an overall enhancement of the working conditions and customer experience. Sodexo Live! now considers ViaDialog a true partner, noting the solution's critical role in helping them secure bookings quickly by responding to impatient consumers immediately.

Sodexo

Dominique Chanon

Sales Support Manager