Case Study: City of Victoria, British Columbia achieves strategic municipal facilities management with VFA

Developing a Strategic Approach to Municipal Facilities Management in the City of Victoria

The City of Victoria British Columbia managed more than 100 aging municipal buildings spread across almost 1.3 million square feet, but facilities were once handled in a decentralized way with inconsistent maintenance records, no common prioritization process, and little visibility into long-term repair needs. To build a defensible capital strategy, the City turned to VFA for facility assessments and capital planning software, aiming to answer what assets it had, what condition they were in, and what it would cost to maintain them.

VFA implemented a portfolio-wide assessment process and VFA.facility™ software, along with training for staff across engineering, maintenance, parks, recreation, finance, and IT. The City assessed about half of its portfolio initially, covering 700,000 square feet, and used the data to create a common view of building conditions and funding needs. The results showed the portfolio was undermaintained, helping Victoria support more informed budgeting decisions and positioning it to justify higher facility renewal investment, from historically around 0.3% of replacement value toward the industry standard of 2% to 3%.

City of Victoria British Columbia

Sierd Hortsing

Manager of Facilities