Case Study: The Cat Doctor achieves increased productivity and streamlined documentation with VIA Veterinary Information Systems

Using Templated Notes to Increase Productivity

The Cat Doctor, a Philadelphia feline practice led by Dr. Diane Eigner, faced an outdated, slow practice management system after nearly 20 years and needed an upgrade. After evaluating options, the practice switched to VIA Veterinary Information Systems, purchasing VIA’s turn‑key solution — practice management software plus network hardware and vendor‑provided support — to modernize workflows and avoid future finger‑pointing over IT issues.

VIA Veterinary Information Systems deployed its platform including the SOAP note generator, customizable templated notes, digital whiteboarding and remote access; The Cat Doctor went paperless over a single weekend. Staff now document everything in VIA, improving communication, capturing charges and generating invoices simultaneously, achieving AAHA‑compliant records, eliminating missed charges and increasing productivity across the practice.

The Cat Doctor

Diane Eigner

Owner and Founder