Case Study: The Drake Center for Veterinary Care achieves centralized, paperless medical records and streamlined workflow with VIA Veterinary Information Systems

Making the Switch to Centralized Medical Records

The Drake Center for Veterinary Care, a busy six-doctor full-service practice in Encinitas, CA, faced time-consuming paper charts, faxed lab results, and inefficiencies that hindered doctor–client communication and charge capture. To move toward a paperless, more efficient workflow and integrate imaging and lab peripherals, they switched from Cornerstone to VIA Veterinary Information Systems.

VIA Veterinary Information Systems implemented an integrated electronic medical record that links to the practice’s digital radiography and lab systems (Antech, Abaxis, Idexx), uses modality worklists to ensure correct patient data, auto-downloads results to the patient file, and captures charges at the point of order. The VIA implementation and workflow coaching reduced staff time spent searching charts and managing faxes, improved charge capture and documentation, increased staff and client satisfaction, and helped The Drake Center streamline operations and adopt a paperless practice.

The Drake Center for Veterinary Care

Michele Drake

Owner