Case Study: VSSOC triples surgery efficiency with Vet Radar

To keep up with demand, specialist hospital VSSOC tripled their efficiency overnight

VSSOC, Veterinary Surgical Specialists of Orange County, needed to keep up with a sudden surge in demand during the pandemic, jumping from 8-12 surgeries a day to 15-20 while also managing curbside care, more client communication, and a much heavier phone load. They used Vet Radar alongside ezyVet and SmartFlow to help manage the pressure and maintain patient care.

Vet Radar worked with VSSOC to incorporate new curbside workflow features, while ezyVet enabled bulk personalized client emails, remote staff access, and multiple team members working in the same patient record at once. The result was a major efficiency boost: VSSOC was able to triple their efficiency overnight, handle up to 600 calls a day, and keep operations running smoothly with staff working from home.

VSSOC

Tony Cambridge

Veterinary Surgical Specialists