Case Study: a major aviation service provider improves GSE maintenance performance with Veryon GSE

major aviation service provider boosts work order on-time performance from 44% to 79% with Veryon

In 2018, Veryon collaborated with a major aviation service provider struggling with reactive Ground Support Equipment (GSE) maintenance. The customer faced inefficient operations, with work order on-time performance at only 42% and 70% of work orders being unscheduled, compounded by a lack of supply chain integration.

Veryon implemented its GSE software, targeting the client's worst-performing location with data cleanup, user training, and revised preventive maintenance schedules. This proactive approach, integrated with supply chain management, dramatically improved operations. By 2023, work order on-time performance rose to 79%, and the Planned Maintenance Index efficiency ratio was reduced from 3.83 to 1.42, significantly cutting downtime and streamlining parts procurement.