Case Study: Home Goods E‑Commerce Giant achieves multi-PSP pricing leverage and a unified loyalty experience with Very Good Security

Major Retailer Gains Pricing Leverage & Customer Loyalty with Multi-PSP Approach

Home Goods E-Commerce Giant faced rising payment costs and a strategic need to break free from a single-PSP lock-in that prevented routing, optimization, and a unified customer view for a planned loyalty program and instant store-card issuance. They selected Very Good Security (VGS), using VGS Collect, VGS Vault, and VGS Exchange to securely handle card data and descope PANs from their environment.

Very Good Security tokenized and aliased PANs, enabled detokenization and dynamic routing to multiple PSPs, mapped processor tokens to a Global Alias for a single customer view, and supported instant virtual card issuance. As a result, Very Good Security now secures ~10M PAN records per month for Home Goods E-Commerce Giant, enabled a multi-PSP strategy that reduced authorized-transaction pricing while increasing authorizations, and helped boost NPS scores.