Case Study: United Way achieves emergency-ready, cloud-based 211 communications with Verve

United Way - Customer Case Study

United Way, a volunteer-driven non-profit, needed to replace its legacy phone system to improve service and accountability as 211 call center traffic surged. Verve deployed a cloud-based ACD for the 211 center, a hosted phone solution for staff across locations, and installed fiber optics to support phones and internet at the main site.

Verve’s cloud solution gave United Way the ability to continue operating during emergencies, maintain its role on the county’s first responder team during storm activations, and handle spikes in 211 call volume with greater reliability. By delivering fast, reliable, and affordable communications infrastructure, Verve helped United Way sustain critical community services and improve responsiveness.

United Way