Case Study: IHOP achieves streamlined to‑go order handling and improved customer experience with Verve

IHOP - Customer Case Study

IHOP faced rising call volume for to‑go orders and needed a reliable, budget‑friendly telephony solution. Verve stepped in to provide a per‑store call center setup — including auto‑attendants with professional greetings and on‑hold music, a centralized IDR and remote agent system to place callers in queues, and call reporting tools for franchise owners.

Verve’s implementation eliminated busy signals by queuing calls, met the owner’s telecom budget per restaurant, and consolidated multiple locations under one account and bill. The result was a noticeably better customer experience, real‑time call reporting and statistics for operational decisions, simplified billing, and time‑savings that increased overall productivity.

IHOP