Case Study: Welsh Blood achieves digital change management and greater accountability with Verto

How Welsh Blood reconfigured Verto 365 to fit their change management process

The Welsh Blood Service, responsible for blood collection and distribution in Wales, faced significant challenges with its slow and inefficient paper-based change management processes. Staff were frustrated by the laborious requirement to constantly reproduce documents for updates, which created extra work and reduced overall impact. They turned to Verto, a flexible project management platform, seeking a digital solution to manage organizational change.

Verto worked with the Welsh Blood Service to reconfigure its platform into a tailored change management system, replacing the paper-based process and shifting accountability to change owners. The solution included customized dashboards for all stakeholder levels, which helped drive a positive culture change. As a result, the organization achieved a more efficient workflow, eliminated duplicated work, and successfully moved to a completely digital process for tracking and managing change.

Welsh Blood Service

Rhianydd McGovern

Project Support Manager